Louy Magroos returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by Louy Magroos to all customers), is personalised or otherwise can't be resold due to a bespoke element.
Creative pieces that are specially commissioned when you place an order.
To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 hours.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me here.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you need to exchange an item for a different size or different design please contact me here and send your item to: 330 Norton Lane, Earlswood, Solihull, B945LP
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 330 Norton Lane, Earlswood, Solihull, B945LP
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
As all items from Louy Magroos are classed as jewellery, you should consider using a tracked shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and it is your responsibility to use a suitable and insured postal service for returns.